Frequently Asked Questions
1. Do you offer installation services?
Yes! We offer professional installation services at our shop in Charlotte, North Carolina. Our experienced Toyota-certified mechanics can install any part or accessory purchased from our store.
📍If you're near the area, contact us to book an appointment and get your parts installed the right way.
2. Are your parts and accessories genuine Toyota or aftermarket?
We offer a curated selection of genuine OEM Toyota and Lexus parts, as well as premium aftermarket accessories from trusted brands. Each product listing clearly specifies whether the item is OEM or aftermarket.
3. Where do you ship from?
All orders are shipped from our warehouse in Charlotte, North Carolina. We serve customers across the United States with fast and secure shipping.
4. Do you offer free shipping?
Yes! We offer free shipping within the United States on all orders over $99. Shipping costs for orders under that amount are calculated at checkout.
5. Do you ship internationally?
At this time, we only ship within the United States. If you are outside the U.S., feel free to contact us for potential solutions.
6. How long will it take to receive my order?
Orders typically ship within 1–3 business days. Once shipped, delivery usually takes 3–6 business days, depending on your location and chosen shipping method. Tracking information will be sent via email once your order is on the way.
7. What is your return policy?
You can return unused and uninstalled items within 30 days of delivery. Products must be in original condition with all packaging and accessories.
👉 Note: A 15% restocking fee may apply to cover repackaging and handling costs.
Visit our Return Policy for full details.
8. What if I received a damaged or incorrect item?
Please email us at info@toyotautoparts.com within 3 days of delivery with photos and a description of the issue. We’ll resolve it promptly with a replacement or refund.
9. How do I know if a part fits my vehicle?
Each product listing includes vehicle compatibility. We highly recommend contacting us before placing your order with your VIN number, so we can confirm compatibility and avoid returns.
10. Can I get a discount for bulk orders?
Yes! We offer special pricing for shops and wholesale buyers. If you're purchasing multiple units or ordering as a business, please reach out to us at info@toyotautoparts.com for a custom quote.
11. Do you offer a warranty?
Most products come with a 30-day warranty against manufacturing defects. Some items may include additional manufacturer warranties, which will be listed on the product page.
12. How can I contact customer support?
You can email us anytime at info@toyotautoparts.com. We typically respond within 24–48 hours (Monday–Friday). You can also reach us via DM on Instagram at @toyotautoparts.
13. Can I modify or cancel my order after placing it?
If your order hasn’t shipped yet, contact us immediately. Once your order is fulfilled, it cannot be modified or canceled.